Contact Us

Get in Touch With Us

At Dr. Bronner's, we’re here to assist you with any questions, concerns, or feedback you may have. Whether you need help with an order, want to learn more about our products, or have inquiries about our policies, our team is dedicated to providing prompt and helpful support.

Ways to Contact Us

Choose the most convenient method to reach out — we’ll respond as soon as possible:
Our preferred and fastest communication channel. We aim to reply to all emails within 1-2 business days.
Visit our website to access our contact form (under the "Contact" section), browse FAQs, or track your order.
  • Mailing Address:
3386 Sudlersville South, Laurel, Maryland 20724, USA
For postal correspondence, please include your order number (if applicable) and contact information for a timely response.

What We Can Help With

We’re here to support you with a range of needs, including:
  • Order status, tracking, or delivery questions.
  • Returns, refunds, or exchanges (per our Terms of Purchase).
  • Product information (ingredients, usage, vegan/cruelty-free details).
  • Account assistance (login issues, updating personal information).
  • Feedback about our website, products, or services.
  • Inquiries about our sustainability, fair trade, or brand values.

Contact Tips for Faster Assistance

To help us resolve your request efficiently, please include the following information when reaching out:
  • Your full name and contact details (email/phone number).
  • Order number (if your inquiry is related to a purchase).
  • Clear description of your question or issue (including relevant details like product name, order date, or error messages).
  • Photos (if applicable, e.g., for defective or damaged products).

Response Time

  • Email: 1-2 business days (we prioritize urgent inquiries like order issues or product concerns).
  • Postal mail: 5-7 business days (due to processing and delivery time).
We value your connection with Dr. Bronner's and strive to make every interaction helpful and respectful. Thank you for choosing our brand — we look forward to assisting you!