Shipping Policy

Overview

At Dr. Bronner's, we strive to make your shopping experience seamless, including reliable and convenient shipping for all orders. This Shipping Policy outlines our delivery terms, processing times, shipping methods, and related details for orders placed through www.drbronnershop.com. By placing an order, you agree to the terms outlined below, which complement our Terms of Purchase and other applicable policies.

Shipping Coverage

We offer free worldwide shipping with no minimum purchase requirement. All orders are shipped from our facility located at 3386 Sudlersville South, Laurel, Maryland 20724, USA, and delivered to destinations across the globe.

Order Processing Time

  • Orders are processed within 1-3 business days of submission. Processing time includes order verification, packaging, and preparation for shipment (excludes weekends and holidays).
  • You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with tracking information once your package has been dispatched.

Delivery Timeframes

Standard delivery times are estimates and begin from the date of shipping confirmation (not order placement):
  • Delivery is expected within 6-12 business days for all domestic (USA) and international orders.
  • Please note: Delivery times may vary due to factors including destination location, customs processing (for international orders), carrier delays, or seasonal demand. We are not responsible for delays caused by third-party shipping carriers or unforeseen circumstances (e.g., weather, logistical disruptions).

Shipping Fees & Payment

  • Complimentary Shipping: All orders qualify for free shipping, with no hidden fees or minimum order value required.
  • Currency: Shipping costs (when applicable) and order totals are displayed in USD, consistent with our standard payment terms.
  • No Additional Charges: We do not charge extra for handling, packaging, or domestic/international delivery — the price you see at checkout is the total amount you pay.

Order Tracking

  • Once your order ships, you will receive a tracking number via email (linked to your order confirmation).
  • You can track your package’s status by visiting the shipping carrier’s website or logging into your account on www.drbronnershop.com (under the "Order History" section).
  • If you do not receive tracking information within 4 business days of placing your order, please contact our customer support team at service@drbronnershop.com for assistance.

Shipping Address Requirements

  • You are responsible for providing a complete, accurate shipping address (including street name, apartment/unit number, city, state/province, postal code, and country).
  • We are not liable for orders delivered to incorrect or incomplete addresses provided by the customer. If you need to update your shipping address after placing an order, contact us immediately at service@drbronnershop.com — address changes cannot be guaranteed once the order has been processed or shipped.
  • For international orders, please ensure your address complies with local postal formatting requirements to avoid delays.

International Shipping Notes

  • Customs & Duties: International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping costs.
  • Customs Documentation: We provide all necessary documentation for international shipments (e.g., commercial invoice) to facilitate customs clearance.
  • Restricted Items: Some countries have restrictions on certain ingredients or product types. It is your responsibility to check local regulations before placing an order — we are not liable for orders seized or rejected by customs due to non-compliance with local laws.

Missing or Lost Packages

  • If your package is marked as delivered but you have not received it, please first check with your local postal service, building management, or neighbors (delivery carriers may leave packages in secure locations).
  • Contact our customer support team at service@drbronnershop.com within 7 days of the estimated delivery date to report a missing package. Please include your order number, tracking number, and detailed description of the issue.
  • We will investigate the matter with the shipping carrier and assist in resolving the issue (e.g., initiating a lost package claim). Refunds or replacements for lost packages are issued at our discretion, following carrier investigation results.

Damaged or Delayed Packages

  • If your package arrives damaged, contact us within 7 days of delivery with photos of the damaged item(s), packaging, and shipping label. We will arrange for a refund or replacement per our Refund Policy.
  • For packages delayed beyond the estimated 6-12 business day window, please contact us with your order number and tracking information — we will follow up with the carrier to provide updates and resolve the delay.

Contact Us

If you have questions about shipping, tracking, delivery, or address updates, please reach out to our customer support team:
  • Mailing Address: 3386 Sudlersville South, Laurel, Maryland 20724, USA
We are committed to providing reliable shipping services and supporting you throughout the delivery process. Thank you for choosing Dr. Bronner's!