Privacy Policy

Introduction

At Dr. Bronner's (operated via www.drbronnershop.com), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your data when you interact with our website, purchase our products, or engage with our services. By using our platform, you acknowledge and agree to the practices described below.

Information We Collect

We gather personal information to provide and enhance your experience with our brand. The data we collect may include:
  • Contact Information: Name, email address (e.g., service@drbronnershop.com), shipping address (such as 3386 Sudlersville South, Laurel, Maryland 20724, USA), and phone number (if provided during checkout or account creation).
  • Payment Details: Credit card information, billing address, and other payment-related data (processed securely through trusted third-party payment providers; we do not store full payment details on our servers).
  • Account & Usage Data: Usernames, passwords (encrypted), order history, browsing activity on our website (e.g., products viewed, pages visited), and device information (IP address, browser type, operating system).
  • Voluntary Submissions: Information provided through contact forms, customer feedback, newsletter sign-ups, or participation in surveys or promotions.

How We Use Your Information

Your personal data is used to deliver and improve our services, with a focus on transparency and utility:
  • Process Orders: Fulfill purchases, arrange shipping, send order confirmations, and provide updates on delivery status.
  • Customer Support: Respond to inquiries, resolve issues, and assist with requests related to your account, orders, or products.
  • Enhance Our Services: Analyze usage patterns to improve website functionality, product offerings, and user experience; personalize content and recommendations based on your preferences.
  • Communications: Send newsletters, promotional offers, and updates about new products or sustainable initiatives (you can opt out of marketing communications at any time).
  • Security & Fraud Prevention: Protect our website, users, and business from unauthorized access, fraud, or misuse of data; comply with legal obligations and industry standards.

Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data in the following limited circumstances:
  • Trusted Third-Party Partners: Service providers who assist with order fulfillment (shipping carriers), payment processing, email delivery, website analytics, or customer support (these partners are bound by confidentiality agreements and only use data to perform their services for us).
  • Legal Compliance: If required by law, court order, or regulatory authority; or to protect our rights, property, or safety, as well as the rights, safety, or welfare of others.
  • Business Transitions: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity (we will notify you of any such change via email or website notice).

Data Security

We implement industry-standard security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction:
  • Encryption of sensitive data (e.g., payment details, passwords) using secure socket layer (SSL) technology.
  • Regular security audits and updates to our website and systems.
  • Restricted access to personal data, limited to authorized staff who need it to perform their job functions.
  • Secure storage practices that comply with data protection regulations.
While we strive to protect your data, no online platform is 100% secure. We encourage you to use strong passwords, avoid sharing account details, and notify us immediately if you suspect any unauthorized access to your account.

Your Rights & Choices

You have control over your personal information, including the right to:
  • Opt Out of Marketing: Unsubscribe from promotional emails by clicking the "unsubscribe" link in the email or contacting us directly.
  • Request Deletion: Ask for the deletion of your personal data (subject to legal exceptions, such as retaining data to fulfill past orders or comply with legal obligations).
  • Withdraw Consent: Revoke consent for certain data uses (e.g., marketing communications) at any time (this will not affect the legality of data processing prior to withdrawal).
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies (e.g., web beacons) to enhance your browsing experience:
  • Necessary Cookies: Enable basic website functionality (e.g., remembering your cart items, login status) and cannot be disabled.
  • Analytics & Performance Cookies: Track website usage to improve performance and understand user behavior (e.g., which products are most viewed).
  • Marketing Cookies: Used to deliver personalized promotional content (you can disable these in your browser settings).
You can manage cookie preferences through your browser (note that disabling certain cookies may limit website functionality). By using our website, you consent to the use of cookies as described in this policy.

Children’s Privacy

Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will delete it immediately. Parents or guardians who believe their child has shared information with us may contact us to request removal.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make updates, we will revise the "last updated" date at the top of this page (no specific date included per your request). We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us:
  • Mailing Address: 3386 Sudlersville South, Laurel, Maryland 20724, USA
We are committed to addressing your inquiries promptly and working with you to resolve any privacy-related issues.