Refund Policy

Overview

At Dr. Bronner's, we want you to be fully satisfied with your purchase. Our Refund Policy outlines the terms and conditions for requesting a refund, ensuring a transparent and straightforward process for all customers. This policy applies to all orders placed through www.drbronnershop.com and complements our Terms of Purchase and Privacy Policy.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:
  • The request is submitted within 60 days of the delivery date of your order.
  • The product(s) are unused, unopened, and in their original packaging (including all tags, labels, and accessories).
  • The product(s) are not custom or personalized items (unless defective).
  • Proof of purchase (e.g., order number, receipt) is provided with the refund request.
Refunds are not available for:
  • Products that have been used, opened, or damaged by the customer.
  • Items returned after the 60-day window has expired.
  • Custom or personalized products (unless they are defective or damaged upon delivery).
  • Shipping costs for return shipments (unless the return is due to our error or a defective product).

How to Request a Refund

Follow these steps to initiate a refund:
  1. Contact Customer Support: Reach out to our team via email at service@drbronnershop.com with the subject line "Refund Request - [Your Order Number]".
  1. Provide Required Information: Include the following details in your request:
    • Your full name and contact information (email, phone number if provided).
    • Order number (found in your order confirmation or shipping email).
    • Reason for the refund (e.g., product dissatisfaction, defective item, wrong product received).
    • Photos of the product(s) and packaging (if applicable, especially for defective or damaged items).
  1. Receive Return Instructions: Our team will review your request within 1-2 business days and respond with return authorization (if eligible) and detailed instructions on where to send the product(s).
  1. Return the Product(s): Package the item(s) securely and ship them to the address provided. Please retain the shipping tracking number for your records.

Refund Processing & Timing

  • Inspection Period: Once we receive your returned product(s), we will inspect them to verify eligibility (typically within 3-5 business days of receipt).
  • Refund Approval: If your refund is approved, we will process the refund within 5-10 business days of inspection.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, debit card). The refund amount will include the full purchase price of the eligible product(s) — shipping is complimentary for original orders, so no shipping fees are deducted unless the order was shipped via an expedited method (not applicable per our standard shipping terms).
  • Refund Timeline: Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution’s processing times (usually 3-7 business days for credit cards).

Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please follow these steps:
  1. Contact our customer support team within 7 days of delivery via service@drbronnershop.com.
  1. Provide your order number, photos of the defective/damaged product, and photos of the original packaging.
  1. Our team will assess your claim and offer either a full refund or a replacement (at your preference).
  1. If a refund is requested, we will cover the cost of return shipping (we will provide a prepaid shipping label if applicable).
  1. Refunds for defective or damaged products are processed within 5-10 business days of verifying the issue, without requiring you to return the product in some cases (as determined by our team).

Refund Status Inquiries

To check the status of your refund, please contact our customer support team at service@drbronnershop.com with your order number and refund request details. We will provide you with updates on the progress of your request.

Contact Us

If you have any questions, concerns, or need assistance with a refund request, please reach out to us:
  • Mailing Address: 3386 Sudlersville South, Laurel, Maryland 20724, USA
We are committed to resolving refund requests fairly and efficiently, ensuring a positive experience for every customer.